Contact us within 48 hours to setup a prepaid return shipping label. Returned jewelry must be received within one week from contact.
*Custom Design Jewelry is nonrefundable and cannot be returned.
You should expect to receive your refund within three weeks of giving your package with our prepaid label to USPS; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We offer free shipping on all our jewelry.